Privacy Policy

Latest Update: 15 September 2026

This website (https://carbonaires.com/) is operated by CARBONAIRES LIMITED ("Carbonaires", "Company", "our," "we" or "us") registered in Moray House, 23-35 Great Titchfield Street, London, W1W 7PA. Carbonaires is committed to protecting your privacy and complying with applicable regulations including the Data Protection Act 2018 ("DPA"), EU General Data Protection Regulation ("GDPR"), the California Consumer Privacy Act ("CCPA") and other relevant laws and regulations.

This Privacy Policy aims to explain how we collect, store, use and disclose the personal data of our users and visitors through our websites or any pages bearing our brand that we are owned and/or operated by us or whenever we otherwise connect with you ("Platform").

Please read this Privacy Policy carefully to understand our handling and use of personal data. We will use your personal data only for the purposes and in the manner outlined below, and in compliance with applicable laws.

To learn about our cookie practices please read our Cookie Policy.

1. Information We Collect About You

1.1. User-Provided Information

We collect and process the following personal data:

Identity information including name, surname;

Contact information including e-mail address.

1.2. Automatically Collected Information

We may collect personal data via our Platform and e-mail.

When you use our website, we automatically receive and record certain data from your device and browser. This may include such data as your IP address and domain name, the pages you visit on the website, the date and time of your visit, the files that you download, the URLs from the websites you visit before and after navigating to the Site, your software and hardware attributes (including device IDs), your general geographic location (e.g., your city, state, or metropolitan region), and certain cookie information (see below). To obtain such information we may use web logs or applications that recognize your computer and gather information about its online activity.

2. Use of Your Data

We may use your personal data to:

offer our Platform, products and/or services to you;

carry out loyalty program we provide you through our Platform;

update, customize and improve our products and services in line with your needs, suggestions, requests or reports;

detect and solve any problems, errors and bugs in our services and fix them;

examine and respond to any complaints or requests made by you;

improve your user experience and quality of our services via the Platforms;

inform you about our new products or services, changes in our existing products or services, and our campaigns and promotions;

ensure the security of our Platform and systems

carry out corporate management and reporting activities;

comply with applicable laws and legal obligations.

retain and evaluate information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how you use our website;

send newsletters about any updates, events, news, special offers, surveys, and promotions regarding our products, services and Platform;

reach out to you to get your feedback about our Platform, however this will be based on your approval and except if you opt out to such communications;

conduct anonymous research to improve our business.

3. Our Legal Bases for Processing

We process your personal data by relying upon the following legal bases:

You have given consent to the processing of your personal data for one or more specific purposes (e.g., we can send our newsletters via email based on your explicit consent and you can withdraw your consent at any time);

Processing is necessary for the performance of our contract (e.g., offer our Platform, products and/or services to you);

Processing is necessary for compliance with a legal obligation to which we are subject;

Processing is necessary for the purposes of our legitimate interests pursued by the controller or by a third party, provided always that such interests are not overridden by your interests or fundamental rights and freedoms which require protection of personal data.

We have legitimate interest in ensuring the security of transactions on our platform, or detecting, preventing, or investigating security breaches, fraud, and other unauthorized or illegal activity within our Platform, or improving and personalizing our Platform based on your needs, requests and suggestions, carry out loyalty programs and contacting you for marketing purposes and promote our services under Recital 47 of GDPR, without affecting your fundamental rights and freedoms.

4. Disclosure of Your Personal Data

We do not sell your personal data. We share it with service providers who process it on our behalf under contract: hosting and database providers, Microsoft for our email and documents, customer relationship and project management tools, email and newsletter providers, form and scheduling tools, and our consent and analytics providers.

Where you have agreed to advertising cookies, we tell LinkedIn and Google that an advertisement led to an enquiry or a sign up, so that we can measure our advertising. Your email address is converted into a one way scrambled value first, so the platform can match it against its own records but cannot read your address. We never send your actual email address, and we send nothing at all if you have not agreed to advertising cookies.

We may also share personal data with our professional advisers, with a buyer of our business, or where the law requires it.

5. International Transfers

Some of the providers above are outside the UK and EEA, mainly in the United States. Where that happens we rely on a lawful transfer mechanism, such as a UK adequacy decision, the UK extension to the EU-US Data Privacy Framework, or the International Data Transfer Agreement.

6. How Long We Keep Your Data

We keep personal data only for as long as we need it. How long depends on whether we still have a realistic business relationship with you, whether you have asked us to stop contacting you, and whether we need to keep it for legal, accounting or tax reasons.

Two periods are fixed: website visit information collected through advertising cookies is kept for 90 days, and newsletter subscriptions are kept until you unsubscribe. You can ask us to delete your data at any time.

7. Your Rights

You can ask us for a copy of the personal data we hold about you, ask us to correct or delete it, ask us to restrict how we use it, object to us using it (including for marketing, which we will always stop), ask for it in a portable format, or withdraw your consent at any time.

Email info@carbonaires.com to make a request. We will respond as quickly as we can and in any event within one month. If your request is complex, or you have made several, we may need more time, and we will let you know if that is the case. We may ask you to confirm your identity first.

If you are unhappy with how we have handled your data you can complain to the Information Commissioner's Office at ico.org.uk, though we would appreciate the chance to put it right first.

8. Contact Us

CARBONAIRES LIMITED is the data controller for the personal data described in this policy. Our registered office is Moray House, 23-35 Great Titchfield Street, London, W1W 7PA. For anything about this policy, email info@carbonaires.com.